SOCIAL SERVICES

Position Available for: Income Maintenance Supervisor II

Pay: $18.50 - $22.05 per hour

Job Type: Fulltime

Description Job responsibilities will include the administrative and technical supervision of a small staff of income maintenance caseworkers. The income maintenance programs involved include the following: Food and Nutrition Services, Low Income Energy Assistance, Crisis Intervention Program, and Program Integrity. Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of the income maintenance manuals. Considerable knowledge of needs, problems, and attitudes of disadvantaged persons. General knowledge of all agency programs and services. General knowledge of community services and programs, which could affect the client/applicant. General knowledge of the budget process. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise program employees. Must have basic supervisory/management skills. Must have the ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form and generate appropriate reports for the director and the DSS Board. Minimum Training and Experience Requirements: Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.

Education: High school or equivalent (Preferred)

Work Location: In Person

Position Available for: IMC I - Food and nutrition services

Pay: $15.08 - $17.00 per hour

Job Type: Fulltime

Company: Graham County DSS

Date Posted: September 15, 2026

Description
Essential Functions of the Position
The completing the determination and re-determination eligibility of applicants/recipients applying for services in the North Carolina Food and Nutrition Services (FNS) program otherwise known as “Food Stamps.” Will interview, obtain data concerning family, finances, income and health, compute budgets, verify all information; compile all gathered/necessary information in order to make decisions as to the eligibility of the applicants/recipients and prepare any necessary reports. Performs related duties as required.

Knowledge, Skills and Abilities

• Current knowledge of available agency, community, Federal and State programs, along with eligibility criteria, timelines, and requirements.
• Ability to analyze, comprehend and apply rules and regulations and often changing policies and guidelines pertaining to eligibility requirements for programs.
• Ability to be flexible and adapt to change.
• Ability to accept work direction from multiple parties and work as part of a team.
• Ability to work with and interpret facts and figures and perform tasks involving a high degree of accuracy, learn the intricacies of numerous forms and procedures of public assistance programs.
• Proficiency working with a variety of computer systems and software.
• Report and react to changes in programs to clients and update eligibility or program requirements as needed.
• Report potentially fraudulent claims or information to Program Integrity.
• Maintain clear and accurate records, review caseload information on a minimum of an annual basis.
• Assist in local and state hearing processes, as necessary.
• Knowledge of policies, procedures, regulations and rules regarding programs to provide accurate and timely information to ongoing and potential clients.
• Skill in data entry into a computer and operating general office equipment.
• Ability to maintain effective working relationships with the assigned caseload and general public.

Minimum Education, Training and/or Experience:
Associate degree in Social Work, Human Services or related major and minimum of one (1) year experience in customer service, and minimum of one (1) year as an Income Maintenance Caseworker I; or an equivalent combination of education and experience. To apply please complete a NC State application PD 107. The application can be found online at https://oshr.nc.gov or a paper application can be found at the Graham County Administrative Offices. Incomplete applications will not be accepted.

Graham County is an equal opportunity employer.

Education: Associate degree in Social Work, Human Services or related major and minimum of one (1) year experience in customer service, and minimum of one (1) year as an Income Maintenance Caseworker I; or an equivalent combination of education and experience. To apply please complete a NC State application PD 107. The application can be found online at https://oshr.nc.gov or a paper application can be found at the Graham County Administrative Offices.

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute: Robbinsville, NC 28771 (Preferred)
Work Location: In Person

Processing Assistant III - Food and Nutrition Services

Date posted: September 15, 2026
Pay: $14.00 - $15.08 per hour
Job description:
Join our dynamic Food and Nutrition Services team as a Processing Assistant III, where your enthusiasm and attention to detail will make a meaningful impact on community health and well-being. In this vital role, you will support the efficient processing of food assistance applications, verify eligibility, and ensure compliance with federal, state, and local policies. Your proactive approach will help streamline operations, assist diverse clients, and promote access to nutritious food for those in need. This paid position offers an exciting opportunity to contribute to public health initiatives while developing valuable skills in social services and data management.

Responsibilities

• Review and process applications for food assistance programs, ensuring accuracy and completeness
• Interpret and apply policies related to welfare eligibility determination and public assistance guidelines
• Enter data accurately into computer systems using Microsoft Office applications and specialized databases
• Verify applicant information through interviews, documentation review, and follow-up communications
• Provide excellent customer service by assisting clients with questions about their benefits and guiding them through the application process
• Maintain confidentiality of sensitive information while handling social services records with integrity
• Support bilingual clients by providing translation services in Spanish or other languages as needed
• Conduct motivational interviewing techniques to encourage program participation and address client concerns
• Assist in budgeting activities related to program resources and community outreach efforts

Requirements

• Proven experience with Microsoft Office tools such as Word, Excel, and Outlook for data entry and documentation
• Strong understanding of public assistance programs, welfare eligibility determination, and policy interpretation
• Excellent customer service skills with the ability to communicate effectively with diverse populations
• Knowledge of social services, social work principles, and public health concepts related to nutrition and community well-being
• Ability to handle confidential information with discretion and professionalism
• Bilingual proficiency in Spanish is highly desirable to serve a broader community base
• Demonstrated numeracy skills for data analysis, budgeting support, and accurate record keeping
• Writing skills necessary for documentation, reports, and client correspondence
• Experience with social work or related fields is a plus but not required; training will be provided for motivated candidates interested in public health initiatives
• Ability to interpret policies accurately while providing clear guidance to clients
• General knowledge of office or work unit procedures, methods, and practices. General knowledge of and ability to use correct spelling, punctuation, and specialized vocabulary; ability to proofread.
• General knowledge of office accounting and record-keeping procedures, mathematics, and their application in the work environment. Ability to learn and apply a variety of guidelines. Ability to use a variety of office equipment. Ability to work with people with courtesy and tact. Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. Ability to record and compile information based on general guidelines.
• Ability to gather and give information and instructions regarding the work process or procedures. Ability to balance and reconcile figures.
• May require the ability to coordinate the work of other support staff, student workers, or volunteers.
• Ability to learn to use specialized office equipment.

MINIMUM TRAINING AND EXPERIENCE
Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience. This role is perfect for motivated individuals passionate about social services, eager to support community health initiatives, and committed to making a positive difference through dedicated service. Join us in empowering individuals through access to nutritious food while advancing your career in a rewarding environment!
Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Processing Assistant III - FNS Part Time

Location: Robbinsville, NC 28771
Company: GRAHAM COUNTY DSS
Date posted: September 15, 2026
Pay: $14.00 - $15.08 per hour
Job description:
Overview The Processing Assistant III in the Food and Nutrition Services (FNS) department plays a vital role in supporting daily operations related to food assistance programs. This part-time position involves providing excellent customer service, ensuring accurate processing of transactions, and maintaining efficient workflow within the department. The role is essential for helping clients access benefits smoothly and efficiently, contributing to the overall success of the program.
Responsibilities

• Assist clients with inquiries and provide courteous customer service to ensure a positive experience.
• Process applications, transactions, and documentation accurately and efficiently.
• Perform basic math calculations to verify benefit amounts and ensure correctness of data.
• Maintain organized records and documentation related to food assistance transactions.
• Support team members in daily operational tasks to promote a smooth workflow.
• Adhere to all program policies, procedures, and confidentiality requirements.

Experience

• Previous experience in customer service or a similar role is preferred.
• Basic math skills are required for processing transactions and verifying benefit amounts.
• Strong communication skills and the ability to interact professionally with diverse populations are essential.
• Ability to work part-time hours with flexibility and attention to detail.

This position offers an opportunity to contribute meaningfully to community support programs while developing valuable skills in customer service and administrative processing.
Work Location: In person